The latest news regarding my story
No reply since that. :((
On March 18, 2004 I have sent a mail to Kalim Ansari, Honda Canada executive vice president. Several month ago I received a brochure named "Civic Nation Passport" signed my Mr.Ansari (click to images to enlarge them). Now I decided to return the passport back to Honda because of their unacceptable service. You can take a look at the letter here.
As usually, no reply since that. :(((
Ooops, mid'April 2004 brings some news!
I have received a letter signed by Chantal Corriveau, Customer Relations Specialist of Honda Canada. She kindly informed me that "Since Honda dealerships are independently owned and operated businesses, we do not have jurisdiction in how they choose to offer you this reimursement. We have taken the liberty of forwarding your request to the attention of Ms. Maria Williams, Process Improvement Manager at Markham Honda, as well as the General Manager, Mr. Omar Khan to ensure they are aware of your position.".
I hope you understand now how it works in the Honda world: if a negligent, bandy-armed technician breaks your car left for service at an official Honda dealership then Honda Canada cannot do anything, and the dealership refuses to return money. Excellent! and everyone is happy. Except the customer (of course) but who cares about that miserable one... :-))
Wow, guys, are you serious?
Thank you, Ms. Maria Williams. It's funny that Markham Honda has "Process Improvement Manager" position. He-he... As for me there is nothing to improve at Markham Honda because the dealership is already very close to ideal...
Just found an interesting article in the Toronto Star (Saturday, July 10, 2004,
Hey, Markham Honda and Honda Canada, is anyone going to return my money back?
Visit this site later to find if there is any result.